SecureNet Technologies ยท 5 hours ago
Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)
United States
Part-time
Remote
Entry Level
$12/hr - $13.50/hr
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Responsibilities
Provide exceptional customer service via phone.
Address and resolve customer account and billing inquiries.
Assist customers with Level 1 IT support, including troubleshooting internet connectivity and account access.
Document customer interactions and maintain accurate records.
Escalate complex issues to higher-level support when necessary.
Qualification
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Required
Strong communication skills and a customer-first mindset.
Basic technical knowledge, including familiarity with internet and network troubleshooting.
Ability to work independently and manage time effectively.
Reliable high-speed internet connection and a working computer at home.
A quiet, dedicated home workspace free of distractions.
Preferred
Previous experience in customer service or IT support is a plus but not required.
Benefits
Flexible part-time schedule that fits around your life.
Paid training to ensure your success.
The opportunity to gain experience in customer service and IT support.
Company
SecureNet Technologies
SecureNet Technologies is an IoT platform that provides interactive security, home control, and video monitoring services.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael O'Neal
CEO
Andrew Wilson
Founder
Company data provided by crunchbase
