Savi · 4 hours ago
Part Time Customer Support Associate
United States
Part-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesConsumer LendingDebt Collections
Insider Connection @Savi
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide the highest quality customer support to student loan borrowers using the Savi tool, helping them navigate the registration process and successfully save time and money on their student loans
Manage the queue of incoming support cases via phone, email, live chat, and other channels to ensure friendly, timely, and effective resolution of questions and issues
Investigate product bugs, alone and through collaboration with the engineering team
Be the product expert and open to learning all facets of the business, product, and services for continued growth opportunities
Productively respond to customer feedback; offer creative alternatives and best practice guidance whenever possible
Participate in delivering and facilitating webinars as part of our Customer Education initiative. These sessions are designed to address customer questions, provide clear guidance, and enhance their understanding of our products and services.
Go the extra mile to ensure our customers are successful and happy
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Associates degree (Bachelor's preferred)
1+ years’ experience in a customer experience, customer service, retail, or operations role
Excellent oral and written communication skills - you are very comfortable on the phone
A positive attitude and eagerness to get tasks done well, no matter how big or small
Ability to think on your feet and solve problems as needed
High level of intuition, ability to prioritize tasks independently
Relentless problem-solver; confident at troubleshooting and able to investigate if you don’t have enough information to resolve customer issues
Preferred
Experience in a start-up environment and/or in a Customer Support/Success role.
Experience in leading large groups
Experience with a helpdesk support/CRM tool (ie; Zendesk, Freshdesk)
Interest and/or knowledge of student loan policy
Company
Savi
A unique student loan wellness platform that uses financial technology to help employees understand, optimize, and repay their student debt.
11-50 employees
H1B Sponsorship
Savi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (39)
2022 (52)
2021 (71)
2020 (68)
Funding
Current Stage
Early StageTotal Funding
$7.53MKey Investors
WGU LabsNyca Partners
2023-05-23Series Unknown
2020-04-14Series A· $6M
2019-07-24Seed
Leadership Team
Aaron Smith
Co-Founder
Tobin Van Ostern
Co-Founder
Recent News
GlobeNewswire News Room
2023-05-25
Company data provided by crunchbase
