Ostro · 4 hours ago

Part-Time Junior LPN - Remote

US - Remote

Part-time

Remote

Entry Level

$18/hr - $20/hr

1+ years exp

Maximize your interview chances

Health CareInformation Technology

Growth Opportunities

Insider Connection @Ostro

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Assists the NN Team by answering incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules

Perform outgoing webchats in professional manner following client guidelines and business rules

Responds to consumer inquiries and provides education or information to answer questions utilizing Client approved FAQ documents

Identify and escalate priority issues to assigned manager and/or Nurse Navigator

Display exemplary phone /chat etiquette utilizing approved FAQ documents

Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations

Completes all necessary compliance training in specified timeframe

Understands and utilizes telephony system and records appropriate information in the Ostro database in accordance with customer business rules and training

Documents all call/webchat information in Ostro’s database system.

Identifies and reports AE/PQC/SS in accordance with Ostro and client guidelines

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

LPN licensureCall Center ExperienceGoogle DriveComputer SkillsTyping 35 wpmSpanish Fluency