Klaviyo · 6 days ago
Partner Operations Analyst
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Responsibilities
Build and maintain strong relationships by partnering closely with partner sales reps to identify, develop and drive impactful process improvements that accelerate partner growth and improve partner operations on a global scale.
Monitor and respond to the partnership ticket queue, ensuring timely assignment and resolution of incidents, service requests, and tasks according to Service Level Agreements (SLAs).
Prioritize tickets based on urgency and impact.
Generate reports and analyze ticket performance, highlighting key performance indicators and areas for improvement.
Identify and implement process improvements and efficiencies within partner operations. Streamline workflows, eliminate bottlenecks, and continuously seek ways to optimize operations.
Help partner sales reps work as efficiently as possible so they can focus on building and maintaining excellent relationships with partners.
Qualification
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Required
1+ year experience in an operations role in a fast-paced environment
Familiar with Salesforce, Google Suite and Excel
Strong communication skills, both written and verbal, with the ability to effectively communicate with internal teams and external partners
Ability to work collaboratively in a team environment and independently
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a high-growth and fast-paced environment
Ability to adapt quickly to changing priorities and prioritize competing requests
Passion for identifying and implementing efficiencies and process improvements
Eagerness to learn and adapt to new technologies and processes
Bachelors or equivalent work experience
Preferred
Experience in a partner operations or partner ecosystem
Proficiency in using ticketing systems
Familiar with Crossbeam, Jira, Monday.co, Validity Demand Tools
Experience with Slack, Gsuite, and Zoom
Benefits
Medical
Dental
Vision coverage
Health savings accounts
Flexible spending accounts
401(k)
Flexible paid time off
Company-paid holidays
Learning allowance
Access to a professional coaching service
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (17)
2022 (26)
2021 (26)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$778.5MKey Investors
ShopifySands Capital VenturesAccel
2023-09-20IPO· nyse:KVYO
2022-09-13Secondary Market· Undisclosed
2022-08-02Corporate Round· $100M
Recent News
Yahoo Finance
2024-05-24
2024-05-24
Company data provided by crunchbase