CaptivateIQ · 5 hours ago
Partner Operations Director
America, IA
Full-time
Remote
Lead/Staff, Director/Executive
8+ years exp
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Responsibilities
Build, extend, and enhance partner strategy and programs, ensuring that they support the partner journey and align to the broader company objectives
Implement, launch, and manage a partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools
Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed
Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program
Manage the partner NPS process to gauge satisfaction and identify areas for enhancement
Collaborate cross-functionally to address partner needs and resolve issues
Team with internal and partner marketing stakeholders to ensure a seamless experience with co-marketing initiatives and sponsorship of company events
Manage partner communication channels, including newsletters, updates, and announcements
Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives
Team with Legal to manage partner contracts, including renewals and compliance monitoring
Implement and maintain a streamlined deal registration process to support partner sales success
Ensure accurate tracking and reporting on partner-led deals and projects
Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders
Define and track KPIs to measure partner success, performance, and satisfaction
Work with the VP, Alliances & Growth to create and track departmental OKRs
Work closely with Sales, Product, Customer Success, Service, Legal and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go-to-market strategies
Qualification
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Required
8+ years of related experience in partner operations and programs
Proven track record of building and scaling partnership programs that drive revenue growth and create an exceptional partner experience
Proven experience in partner operations, channel management, or a related role within a SaaS or tech environment
Familiarity with CRM systems, partner portals, and data analysis tools (e.g. Salesforce, PRM platforms, etc)
Exceptional organizational and project management skills with a detail-oriented mindset
Excellent interpersonal and communication skills for effective collaboration with both internal teams and external partners
A proactive, problem-solving approach and the ability to thrive in a fast-paced, startup environment
Self-motivated, proactive team player who can make quick decisions and thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
Senior-level critical thinking, program management, and execution skills
Excellent written and verbal communication skills
Minimal travel
Preferred
Sales Performance Management (SPM) experience is a plus
Benefits
(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
One time work from home stipend & annual stipends for professional development and caretaking
Virtual team lunches to keep you connected
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
Company
CaptivateIQ
CaptivateIQ develops a sales compensation platform designed to help businesses leverage the power of incentives to motivate teams.
201-500 employees
H1B Sponsorship
CaptivateIQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (5)
Funding
Current Stage
Growth StageTotal Funding
$164.6MKey Investors
AccelSequoia CapitalAmity Ventures
2022-01-26Series C· $100M
2021-04-07Series B· $48M
2020-05-27Series A· $13M
Leadership Team
Conway Teng
Co-CEO and Co-Founder
Mark Schopmeyer
Co-Founder & CEO
Recent News
2024-03-13
Company data provided by crunchbase
