71 applicants

Company

Twilio · 2 days ago

Partner Program Manager

Remote - US

Full-time

Remote

Mid, Senior Level

$112K/yr - $140K/yr

5+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.

Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.

Collaborate with marketing to drive engagement through partner events and certifications.

Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings.

Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success.

Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments.

Contribute to strategic projects aimed at enhancing the partner experience and overall program impact.

Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency.

Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams.

Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Partner ManagementProject ManagementDocumentation ManagementProcess ImprovementSaaS ExperienceCRM TechnologyContent CreationPartner EcosystemsEvent ManagementFeedback SurveysStrategic InitiativesCross-Functional Collaboration

Required

Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.

5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement and program operations.

Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally.

Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys.

Experience with documentation management and content creation for program guides and enablement resources.

Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.

Preferred

BA/BS degree or equivalent required. MBA a plus

Experience in SaaS or cloud-based technology environments.

Demonstrated understanding of partner programs and partner experience best practices.

Hands-on experience with partner or CRM technology stacks, specifically with tools like Impartner, MindTickle, Crossbeam and Salesforce (SFDC).

Proven expertise in partner onboarding, support management, and developing partner-focused workflows.

Familiarity with partner ecosystems, particularly working with Systems Integrators (SIs), ISVs, Resell, and Technology partners.

Experience in managing partner communications, tracking partner support tickets, and executing partner events.

Benefits

Health care insurance

401(k) retirement account

Paid sick time

Paid personal time off

Paid parental leave

Company

Twilio

Glassdoor

3.6

Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.

Founded in 2008

San Francisco, California, USA

5,001-10,000 employees

http://www.twilio.com

H1B Sponsorship

Twilio has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (109)

2022 (338)

2021 (330)

2020 (186)