SF New Deal · 17 hours ago
Partner Success Associate
San Francisco, CA
Part-time
Remote
Entry Level
$36.50/hr - $36.50/hr
2+ years exp
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Responsibilities
Be the primary point of contact for a dedicated book of business within the Family Meal Pack Program:
Render programmatic support to designated areas defined by Program Manager direction and and daily program operations to ensure that the program meets objectives
Manage relationships with small businesses & CBO partners through extended projects & programs
Support Program Manager in identifying and implementing areas of outreach to increase family engagement in prioritization of under resourced families and demographics
Support Call Center operations for the Family Meal Pack Program
Collaborate with Program Manager on continuous improvement across program-related processes & practices, and own implementation
Maintain restaurant, CBO, and family records across our platforms (Airtable, Salesforce)
Maintain quality control systems to uphold program guidelines and in adherence to SFND compliance standards, and reinforce these standards through development of materials, liaising with partners, and hosting trainings
Build upon and extrapolate from client feedback in order to address problematic patterns and trends, build strong restaurant and CBO feedback systems, and continually refine best practices
Be a partner advocate by representing the emergent challenges, concerns & areas of interest expressed by our small business, neighborhood and broader community partners
Drive coalition-building citywide by developing positive community-oriented relationships through joint remote & in-field engagement
Live our value of proactive problem-solving & collaborate on continuous process improvement projects alongside Partner Success team members
Represent SF New Deal’s mission & vision across the city & build trust with small business, Black and immigrant communities along key commercial & cultural corridors
Adopt and model best practices in keeping with department standards and organizational values
Provide Call Center coverage to relevant language & departmental lines
Observe a stringent adherence to relevant compliance & regulatory requirements across all Partner Success activities
Provide supplementary Partner Success support to specific programs on an as-needed basis
Qualification
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Required
2+ years in customer service, account management or program operations
Familiarity with the challenges facing small businesses in San Francisco
Comfortable working across digital platforms, such as Google Suite, Airtable, Salesforce, Slack and Dialpad or VoIP phone systems
Effective and empathetic communicator with a strong attention to detail
Prior experience in community organizing, neighborhood engagement or the nonprofit sector
Located in or near San Francisco
Able to accommodate a late January/early February start date
Preferred
Bilingual Cantonese and Spanish is a plus!
Benefits
Medical, Dental & Vision Insurance
Paid Time Off
Company
SF New Deal
SF New Deal provides businesses support services and financial opportunities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jenais Zarlin
Chief Operating Officer
Alison Chang
Associate Director of Service Operations
Company data provided by crunchbase
