CapsLock · 8 hours ago
Partner Success Manager
Austin, TX
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Effectively manage and grow positive client relationships
Provide weekly client status updates, capture action items, disseminate info across teams, and effectively manage expectations both internally and externally
Monitor timelines and progress on all client projects
Ensure clients are clear on all process-related questions and pivot where necessary
Develop workflow and process between internal teams & troubleshoot when issues occur
Develop project timelines and monitor progress
Facilitate the transition of new clients as they migrate to CL’s lead gen campaigns
Develop and maintain collaborative relationships with teams throughout the organization, including Analytics, Creative, IT, and Media Buying
Maintain an in-depth knowledge of client businesses, current KPIs, and historical activity
Work with the data team to forecast and track key assigned account metrics (e.g. weekly/monthly sales results and forecasts)
Stay abreast of industry trends and business opportunities
Proactively learn and understand industry best practices and future work concepts
Qualification
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Required
3+ years of relevant work experience, preferably in a lead generation agency.
Strong data-driven decision-making skills
Proficient in analyzing data reports and communicating findings to clients
Experience working with cross-functional teams
Proficiency in software tools such as Microsoft Office, Google
Proven ability to communicate with C - Level Executives and possesses strong presentation skills
Experience in building and refining internal sales processes
Excellent negotiation skills
Strong organizational and time management skills: process-oriented
Ability to manage budgets and project plans efficiently
Comfortable with frequent meetings and adept at managing schedules
Self-motivated and capable of working independently and remotely in a fast-paced, rapidly changing environment
Excellent oral and written communication skills
Ability to multitask, establish priorities and organize efficiently
Demonstrated ability to effectively manage multiple client needs against tight deadlines
Fluent in English
Ability to work in a fast-paced, rapidly changing environment
Capable of building and sustaining trust among clients and colleagues
Can see the bigger picture when working on granular tasks/projects to ensure everything stays on track
Smart, articulate, and polished, with excellent problem-solving skills
Attention to detail and a high level of accuracy are an absolute must
Ethical with a flexible work attitude
Humble and craving to learn
Must be a self-starter, highly organized
Quick learner and a team player
Can command a room when speaking; exudes confidence
A can-do attitude and a desire to progress in their career
Self-motivated and goal-oriented
Curiosity, Honesty & Integrity
A self-starter who thrives on responsibility and impressing clients with results
Motivated to deliver exceptional performance
Strong desire to work in a multicultural environment
Preferred
Previous success working in a completely remote role
Experience working at an agency or brand, managing digital marketing campaigns
Experience with Slack, ClickUp or/and Tableau
Knowledge of media buying
Bachelor's degree in sales, marketing, business administration, or a related field
Company
CapsLock
CapsLock offers a cutting-edge solution to address your business's revenue and growth challenges.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
