Intermedia Cloud Communications · 3 days ago
Partner Success Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Develop and maintain strong partner relationships with Intermedia’s strategic partners.
Responsible for the partner’s perception of their relationship with Intermedia as measured by the NPS score on relationship surveys and CSAT surveys.
Function as the non-sales point of contact for Intermedia’s partner community. This may require engaging other departments within Intermedia such as Product Management, Marketing, Training, Billing, Support, Onboarding, and/or Sales, as appropriate.
Champion Intermedia’s roadmap to fulfill competitive advantages for partners to deliver to their end customers. Understand and advocate for a partner’s roadmap needs with Product Management.
Be an expert on the partner’s onboarding customer experience and needs.
Provide customers with best practices and information on industry trends and outcomes related to application and integrations for their end customers.
Evangelize Intermedia’s products, services, and certification training to our partners for outcomes that lead to increased adoption and expansion of existing products and services is key in this role.
Take ownership of escalated Technical Support and Billing cases as well as overall case management.
Participate in Partner Quarterly Business Reviews with the Channel Sales team.
Proactively co-plan expansion business requirements, best practices, and strategic renewal management using key customer portfolio KPIs with partners.
Deliver an exceptional partner experience, resulting in referenceable accounts for the partner.
Manage Partner identified At-Risk accounts, providing special engagement to accelerate resolution.
Coordinate Key Account UC and CC Health Checks as needed.
Qualification
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Required
Exceptional written and verbal communication in English.
Ability to lead cross functional business and technical teams to provide timely issue resolution.
5-10 years’ experience in providing strategic advisory and account management services.
Proven track record of successfully managing client relationships and results delivery.
Experience creating and delivering customer presentations, trainings, and webinars.
Management of a portfolio of large strategic partners or customers.
Excellent analytical and problem-solving skills with a strong sense of customer commitment.
Minimum 2 years’ experience working in a CCaaS and UCaaS environment.
Must be available for after-hours escalations, meetings during U.S. business hours, and possible travel to partner or customer locations.
This is a remote position. Must have professional environment conducive to working from home.
Four-year college degree or equivalent experience.
Company
Intermedia Cloud Communications
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-02-01Series Unknown· Undisclosed
2016-09-14Acquired· by Madison Dearborn Partners
2012-04-29Series Unknown· Undisclosed
Leadership Team
Jonathan Levine
Chief Technology Officer
Jonathan McCormick
Chief Operating Officer
Recent News
2024-11-08
Company data provided by crunchbase
