isolved · 1 day ago

Partner Support Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

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Growth Opportunities

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Responsibilities

Understand iSolved platform system configuration for both service bureaus and PEOs.

Troubleshoot technical or configuration issues for the Certified Network Partners (CNPs).

Address technical questions that are beyond the knowledge of the CNPs.

Address CNP cases as they are assigned in NetSuite CRM system for issues to determine priority, resolution and possible escalation to other iSolved teams.

Contribute to the evolution and improvement of the partner support process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance our technical capability.

Assist CNPs with new product release items and enhancements which may include documentation of case resolution as well as phone calls to resolve issues and establish best practices as needed.

Qualification

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ISolved platformCustomer successAccount managementNetSuite CRMHCM industryStakeholder managementMicrosoft Office