Sabido ยท 23 hours ago
PartnersACCESS Call Center Representative (Remote Option)
Elkin, NC
Full-time
Remote
Entry Level
$40K/yr - $40K/yr
1+ years exp
Maximize your interview chancesTechnology Information and Internet
Insider Connection @Sabido
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Responsibilities
Answer inbound calls and assist callers by connecting them to the appropriate party and providing information
Learn complex information about Medicaid health plans and their benefits
Route calls to the appropriate resource, identifying and elevating complex or crisis calls
Collect and enter demographic data into electronic records and complete necessary forms
Provide follow-up calls to ensure customer satisfaction and resolution of concerns
Qualification
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Required
Must live in North Carolina, preferably in Partners counties
High School diploma and at least 1 year of healthcare and/or mental health/substance use/intellectual disability/traumatic brain injury experience
Customer service representative experience in a call center
Ability to communicate effectively orally and in writing
High level of computer skills and ability to maintain confidentiality
Preferred
Associate degree or higher in a related field
Bilingual in English/Spanish
One year of healthcare or mental health/substance use/intellectual disability/traumatic brain injury experience
Benefits
Annual incentive bonus plan
Medical, dental, and vision insurance with low deductible/low cost health plan
Generous vacation and sick time accrual, plus 12 paid holidays
Opportunity for career advancement and growth within the organization
Flexible work options including remote work availability
Company
Sabido
A free, global, and open microlearning platform.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
