Velocity Vehicle Group · 11 hours ago
Parts Interpreter-Remote, USA
United States
Full-time
Remote
Mid Level
$23/hr - $32/hr
3+ years exp
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Responsibilities
Answers customer calls, emails and texts using the Contact Center Software Application
Utilizes various electronic parts catalogs to ascertain correct part numbers
Uses cross-reference materials to find alternative solutions for OE parts
Efficiently provides customers with products and service information to high standards
Determines requirements by working with customers and identifying needs
Handles customer’s inquiries regarding all matters pertaining to transaction and sales history
Sells additional parts and services by recognizing opportunities to up-sell
Explains new features or information to customers
Manages and resolves customer complaints
Completes transactions and processes orders
Routes calls to appropriate resource if needed
Follows standard operating procedures
Qualification
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Required
High school diploma or the equivalent
Must be a current VVG employee
At least 3 years of experience in truck/automotive parts counter sales.
OEM dealer experienced required
Knowledge of commercial truck supplies, equipment and mechanical parts required
Proficient in relevant computer applications
Ability to prioritize and complete multiple requests and responsibilities effectively and timely.
Excellent customer service skills
Excellent verbal and written communication skills
Must have a quiet workspace location and reliable internet service
Preferred
Experience in call center environment preferred
Data Entry and strong typing skills preferred
Bilingual (Spanish/English) and or (Punjabi/English) is a plus
Benefits
401k with matching
Health, Dental & Vision Insurance, along with HSA & FSA options
Employer-Paid Life Insurance
Vacation + Sick Leave
Company perks such as employee discounts, company events, and training programs
Excellent Training and Career Advancement Opportunities
Company
Velocity Vehicle Group
Velocity Vehicle Group (VVG) is a privately-owned group of companies that are experts in the commercial vehicle industry across the USA.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bryan K.
Global Chief Financial Officer
Ardis Jones
Corporate Travel & Events - Executive Assistant to COO
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