94 applicants

Company

Kelsey-Seybold Clinic · 6 hours ago

Patient Access Center Operations Analyst

United States

Full-time

Remote

Entry, Mid Level

$54K/yr - $67K/yr

2+ years exp

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Responsibilities

The purpose of the Contact Center Operations Analyst role is to enhance the efficiency and effectiveness of patient access services within healthcare organizations.

This position focuses on analyzing and optimizing processes related to patient scheduling, registration, and intake to improve overall patient experience and access to care.

The analyst collaborates with clinical and administrative teams to implement best practices, streamline workflows, and ensure compliance with regulatory standards.

Ultimately, the role aims to drive operational excellence, reduce wait times, and improve patient satisfaction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare AdministrationData AnalysisEpic ExperienceLean MethodologiesSix SigmaCapacity ManagementEpic CadenceEpic AmbulatoryProject ManagementReporting SkillsMicrosoft OfficeCustomer Service OrientationStakeholder EngagementLearning New WorkflowsCrystal ReportsAdvanced ExcelRelationship Building

Required

Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, or a related Field.

Minimum of 2 years of experience in healthcare operations specialist, consulting, or management.

Experience with data analysis and performance metrics

Familiarity with operational workflows, epic experience and providing support to operational leadership and staff, generating and creating structure, workflows.

Demonstrated ability to lead process improvement initiatives.

Strong written and verbal communication and presentation skills.

Strong analytical skills: ability to determine and manage actions needed based on available reporting data.

Strong problem-solving skills: with the ability to think strategically and creatively.

Strong organizational, time management, and interpersonal communication skills.

Strong functional competence using Microsoft office Outlook, Teams, Word, Excel, Power Point, Visio.

Excellent customer service orientation.

Ability to work in a fast-paced changing environment.

High-level of analytics and reporting with excellent attention to detail.

Ability to present and communicate complex information in a clear and concise manner, verbally or in writing.

Ability to engage and influence diverse stakeholders.

Ability to work independently and organize work effectively.

Ability to work with staff at various levels with various focus areas (e.g., technical, and operational).

Ability to build and maintain relationships with outside departments and vendors.

Ability to and willingness to learn new epic and operation workflows and information quickly.

Works collaboratively with Providers, Managers, Clinic Administrators, Medical Directors, and staff to maintain continuity of scheduling and desired outcomes for Patient Access.

Experience using Microsoft Office, PowerPoint, Excel, SharePoint, and Visio.