CareCentrix · 3 hours ago

Patient Billing Representative - Remote

United States

Full-time

Remote

Entry Level

$17.50/hr - $17.50/hr

1+ years exp

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Responsibilities

Investigate payment status/inquiries to determine patient out of pocket financial responsibility.

Collect outstanding balances and offer patient’s payment help through various financial options.

Answer billing questions (explanation of benefits, balance, payments, and benefit information).

Ensure prompt, efficient and accurate call resolution.

Escalate patient issues and concerns as needed.

Qualification

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Billing ExperienceHealthcare Industry ExperienceCall Center ExperienceHIPAA ComplianceDual Monitors NavigationKeyboardingBasic PC Skills

Required

High School Diploma or GED.

Minimum 1 year Customer Service experience in a call center environment.

Minimum 1 year of experience working in the healthcare or medical industry.

Ability to navigate dual monitors and multiple applications.

Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).

Basic PC & Search Engine abilities (for example use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, typing in URLs in the right location, bookmarking a site, and navigating the use of back/forward buttons).