LifeStance Health · 1 day ago

Patient Collections Coordinator

United States

Full-time

Remote

Entry Level

$19.40/hr - $21/hr

1+ years exp

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Health CareHospital

No H1B

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Responsibilities

Maintain current information on correct and lawful practices for billing payers

Make outbound phone calls to patients regarding aging balances

Manage inbound/outbound and written correspondence to and from patients regarding billing issues and statement questions

Utilize worklists to identify and address claims processing issues and ensure accuracy of patient balances

Work closely with front office staff to identify and correct inaccuracies in patient accounts

Negotiating reasonable payment plans when patients are unable to pay bills due to financial hardship

Handle all aspects of the collection process as it relates to patient balances

Follow established policies and procedures to safeguard collection

Assist with other patient collections duties as needed

Qualification

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Medical billing experienceAutomated billing systemsExplanation of Benefits (EOB)Payment plans negotiation

Required

High school diploma or GED equivalent required

1+ years of medical facility or medical office billing experience

Must possess knowledge of Explanation of Benefits (EOB’s) and understanding of copays, coinsurance, deductibles, and denial codes

Ability to work both in a team environment and independently

Qualified candidates must be legally authorized to be employed in the United States

Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture