OneOncology · 5 hours ago
Patient Financial Counselor
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.
Determine patient financial ability to pay.
Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.
Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.
Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.
Set up, maintain and edit payment arrangements on account when established.
Refer patients as appropriate to outside social services organizations.
Properly documents all account activity in Patient Management and Electronic Medical Record systems.
Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.
Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours.
Assist patient balance collectors with Inbound call volume.
Maintain patient confidentiality at all times.
Communicates with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.
Follows Tennessee Oncology Policy & Procedure parameters as outlined by management to ensure standardization of function.
Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.
Qualification
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Required
High school diploma or equivalent required
Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting
Expertise in insurance policies and regulations related to medical billing
Preferred
Bachelor’s degree preferred
Radiation Oncology/Proton experience a plus
Company
OneOncology
OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cencora
2023-04-20Secondary Market· undefined
2023-04-20Acquired· undefined
Leadership Team
Davey Daniel
Chief Medical Officer
Ian Flinn
Chief Scientific Officer
Recent News
2024-05-21
The Business Journals
2024-05-20
Company data provided by crunchbase
