Trajectory Revenue Cycle Services ยท 20 hours ago
Patient Financial Services Rep
Wichita, KS
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Professionally handle inbound calls from patients regarding their medical bills and financial matters
Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care
Collect payments over the phone, ensuring accurate recording and documentation
Assist patients in setting up payment plans, as needed
Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges
Provide clarification on any discrepancies or questions related to EOBs
Investigate and research claims that require further attention, such as denied claims or billing disputes
Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently
Communicate fluently in both English and Spanish to serve our diverse patient population effectively
Maintain detailed and accurate records of all patient interactions, payments, and resolutions
Generate reports as required to track and analyze billing and collection trends
Stay up-to-date with healthcare billing regulations and compliance standards
Ensure all interactions and processes adhere to HIPAA guidelines
Strive for first-call resolution and maintain high levels of patient satisfaction
Demonstrate patience, active listening, and problem-solving skills in addressing patient concerns
Qualification
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Required
High school diploma or equivalent; some college coursework in a related field is a plus
Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year
Strong communication and interpersonal skills
Detail-oriented with excellent organizational abilities
Proficiency in using computer applications and billing software
Ability to handle confidential information with discretion
Preferred
Bilingual proficiency in English and Spanish is preferred
Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus
Benefits
Employer sponsored Major Medical
Employer sponsored Dental
Employer sponsored Vision
Accidental Death and Disability insurance
Short term disability
4.5% 401K matching
Flexible spending account
Generous paid time off
True opportunity for advancement
Company
Trajectory Revenue Cycle Services
Trajectory Revenue Cycle Services offers documentation improvement, revenue cycle management, coding and self-pay management services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-08-29Acquired
Company data provided by crunchbase
