United Digestive · 6 hours ago

Patient Service Representative (54217)

Atlanta, GA

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.

Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures

Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference

Collects and records accurate patient information according to the AGA Documentation Requirements

Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary

Ensures all applicable ancillary services are scheduled at AGA

Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner

Mails/Emails information packets to patients who are new to the practice

Addresses questions regarding patient appointments and requests for information from referring providers

Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary

Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team

Answers emails and voicemails and returns patient calls in a timely and efficient manner

Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

Participates in staff meetings as directed by the Patient Service Supervisor or Manager

Participates in marketing activities as directed by the Patient Service Supervisor or Manager

Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager

Any other duties and/or special projects as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service SkillsECWCertified Medical AssistantGastroenterology ExperienceCall Center ExperienceTyping 45 WPMMicrosoft OfficeBilingual Skills