Mount Sinai Health System · 11 hours ago

Patient Service Representative - Call Center, Hicksville, Long Island, New York, Full Time, Days, Offsite

United States

Full-time

Remote

New Grad, Entry Level

$18.04/hr - $25/hr

0+ years exp

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Responsibilities

Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service

Provides clerical and administrative support to physicians and is a liaison between departments.

Helps direct patients to appropriate setting and facilitates patient flow.

May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.

Possesses an understanding of when to escalate calls to a supervisor.

Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence.

May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed.

May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines.

May schedule and confirm testing, surgeries and procedures according to department guidelines.

Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms.

May schedule and maintain calendar for meetings and/or appointments.

May instruct patients and assist them in navigating MyChart.

May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications.

Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates.

May provide coverage for other staff as assigned during PTO or leaves of absence.

May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.

May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.

May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required.

Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics.

Performs other duties as assigned.

Qualification

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MS Office SuiteEpicIDXPatient ConfidentialityManaged Care Knowledge