Atrius Health · 17 hours ago
Patient Service Representative I - REMOTE near Boston, MA
Boston, MA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Receives incoming calls and inquiries and assists patients in the management of appointments/care.
Plays an integral role in the support of our patients through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model.
Provides extraordinary customer service and strong problem-solving skills to strengthen the patient/clinician relationship.
Ensures improved patient access and understanding through clear verbal and written communication skills.
Qualification
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Required
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
Computer experience required with the ability to use word processing and spreadsheet programs.
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
Strong interpersonal, customer service, time management, and organizational skills required.
Able to communicate in a professional and appropriate manner.
Preferred
A bachelor’s or other non-clinical degree combined with an interest in healthcare.
A minimum of one year in a clinical or customer service setting preferred.
High-volume call center experience preferred.
Working knowledge of patient related documents preferred.
Benefits
Up to 8% company retirement contribution
Generous Paid Time Off
10 paid holidays
Paid professional development
Generous health and welfare benefit package
Company
Atrius Health
Atrius Health is a non-profit healthcare provider that offers primary and specialty healthcare services for adult and pediatric patients.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-03-04Acquired
Leadership Team
Brad Diephuis
Primary Care Physician
Craig Monsen
Chief Medical Information Officer
Recent News
BostonGlobe.com
2024-12-04
Company data provided by crunchbase
