Serva Health LLC · 4 hours ago
Patient Services Specialist
Pennsylvania, United States
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesConsultingHealth Care
U.S. Citizen Only
Hiring Manager
Lucine K.
Insider Connection @Serva Health LLC
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Answer inbound calls from patients, caregivers and/or potential volunteers
Make outbound callbacks to patients, caregivers and/or potential volunteers
Read a pre-written script and ask scripted medical screening questions
Answer questions using approved answers from clients/sponsors/distributors.
Identify and process escalations according to standard procedures
Identify and process Adverse Events according to standard procedures
Complete client and company-required training
Navigate and accurately enter data into the computer software
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor's Degree (minimum educational requirement)
Nursing: 3 years
Registered Nurse (RN) (Required)
Active and clear registered nurse license (RN - any state) (or equivalent)
For foreign credentials, must have certified translation of diploma or license
Fluent in written and spoken English
Full-time availability, 48 weeks of the year is required
Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service
Possess intermediate to advanced computer skills
Have a computer with Broadband Internet Access
Have traditional landline phone service (or willing to get)
Comfortable understanding and pronouncing complex medical terms
Have a quiet, professional in-home workplace
Able to work independently
Possess intermediate to advanced typing skills
Have ability to work within a virtual team environment
Have a clear speaking voice as well as the ability to clearly enunciate sentences
Provide a minimum of two professional references
Preferred
US-based credentials preferred – either medical license or education
Previous non-clinical and/or telephonic patient services experience is strongly preferred
Case management experience a plus
English/Spanish bilingual is a plus
Company
Serva Health LLC
Serva Health provides high-engagement patient support solutions and services at the best possible value through relationship-focused patient interactions, an innovative staffing and operations model, and industry-leading technologies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken King
Chief Compliance Officer
Company data provided by crunchbase
