TEKsystems · 21 hours ago

Patient Support Specialist

Jeffersonville, IN

Full-time

Remote

Entry Level

$17/hr - $19/hr

1+ years exp

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Responsibilities

Builds trusted relationships with patients, prescribers, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients

Performing patient level benefits verifications as applicable for all major medical pharmacy benefits plans

Coordination of prior authorizations based on payer guidelines and in compliance with law, regulation or guidance.

Review of patient assistance enrollment forms and any supporting documentation to assess patient eligibility

Communicating the patients eligibility to the patient, healthcare provider, and/or pharmacy

Performs program welcome calls to patients

Performs post Benefits Investigation calls to patients and physicians explaining coverage options

Review and identify information that is missing and/or incorrect within program service requests/program applications

Qualification

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Healthcare customer supportPrior authorizationBenefits verificationPatient advocacy