Be an early applicantLess than 25 applicants

Company

Automatiq · 13 hours ago

Payment & Billing Support Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Maximize your interview chances

Information Technology & Services

Growth Opportunities

Insider Connection @Automatiq

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage day-to-day invoicing, payment tracking, and review processes

Perform audits to ensure the accuracy and timeliness of payments; address discrepancies promptly

Support management to streamline billing processes and improve efficiency, leveraging automation where applicable

Maintain collections systems, including notifications for late payments and tracking mechanisms

Serve as the primary contact for customer inquiries related to payments, adjustments, penalties, and discrepancies

Maintain service level agreements (SLA) for response and resolution times

Escalate complex issues requiring higher-level intervention

Monitor and document trends in customer inquiries to proactively identify and resolve systemic issues

Conduct weekly follow-ups with marketplaces regarding outstanding credits or unresolved cases

Engage in regular correspondence with sellers regarding outstanding A/R

Provide support to Billing and Collections Manager for daily invoicing, collection efforts and audits

Document processes and create standard operating procedures (SOPs) for internal training and operational efficiency

Participate in weekly meetings and bi-weekly 1:1s with management to report progress and address challenges

Coordinate with cross-functional teams, including Accounting, Support, and Loss Mitigation, to resolve escalations and improve processes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Billing operationsPayment processesGoogle WorkspaceJiraMonday.comIntercomExcelBraintreeBill.comSalesforceOperational workflows

Required

2-3 years of experience in customer-facing roles, billing, or payment-related functions

Excellent problem-solving and high-level analytical skills

Ability to multitask and adapt to dynamic team needs

Strong organizational skills with a high level of attention to detail

Proficiency with tools such as Google Workspace (Docs, Sheets, Drive), Jira, Monday.com, Intercom, Excel, and other tracking systems

Strong communication skills, maintaining professionalism and respect in all interactions

Self-motivated and capable of working independently and collaboratively

Preferred

Experience in the entertainment or ticketing industry

Familiarity with systems like Braintree, Bill.com, and Salesforce

Background in operational or technical workflows

Benefits

Performance based annual bonus

Company

Automatiq

Following the merger of Broker Genius’ industry-leading dynamic price automation technology and Seat Scouts’ industry-leading ticket distribution technology in December of 2020, Automatiq was formed in June of 2022 to solidify the unification of these two companies.

Founded in 2013

New York, New York, US

51-200 employees