200+ applicants

Company

Original Job Post

Flywire · 1 week ago

Payment Experience Associate

Chicago, IL

Full-time

Remote

Entry Level

$40K/yr - $48K/yr

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Financial ServicesFinTech

H1B Sponsorship

Growth Opportunities

Insider Connection @Flywire

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy

Be a brand ambassador and make a positive first impression of Flywire

Provide efficient and personalized solutions to Flywire users

Carry out proactive payer outreach, as needed, to support the completion of a booking

Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience Specialists

Conduct daily follow-up with previously unresolved requests

Find ways to make our services more convenient for payers

Be inspired to take initiative in new projects

Have fun while working hard with a goal-oriented team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fluency in EnglishData LiteracyProblem-Solving CommunicationCustomer ServiceAdaptabilityCRM SoftwareInternational Experience

Required

Ability to work on a flexible schedule (e.g. shift rotations, public holidays, and weekends) is required

Fluency in English (required); a second language is a plus

Excellent phone etiquette and the ability to listen, understand, and find a solution to complex customer requests

The desire to talk to customers on a daily basis

An interest in data, and an understanding of its importance in driving change

Comfortable multi-tasking; ability to perform under pressure

Preferred

International experience

Familiarity with CRM software

Benefits

Restricted Stock Units

Employee Stock Purchase Plan (ESPP)

Flying Start - Our immersive Global Induction Program

Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Company

Flywire

Glassdoor

4.4

Flywire is a global payments enablement and software company that simplifies complex payments for its clients and their customers.

Founded in 2011

Boston, Massachusetts, USA

1,001-5,000 employees

http://www.flywire.com

H1B Sponsorship

Flywire has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (7)

2022 (13)

2021 (13)

2020 (3)