brightwheel · 18 hours ago

Payment Operations Analyst

Remote (US Only)

Full-time

Remote

Entry Level

$23.08/hr - $23.08/hr

1+ years exp

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EducationPrimary Education

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Responsibilities

Perform a high volume of Know Your Customer (KYC) checks for customers onboarding to our billing platform (~60-80% of your time, depending on the season).

Manage and resolve payment disputes (chargebacks), screen high-risk and suspicious payments, and investigate complex payment issues (~20% of your time).

Identify and resolve complex payment issues and suspicious activities on the billing platform.

Engage directly with customers via phone and email to provide world-class service and quick resolutions.

Support other functions at brightwheel as needed to enhance our operations.

Qualification

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Fraud preventionFraud detectionFraud investigationCustomer-facing experienceDispute processing

Required

1+ years experience in a customer-facing role

1+ year of experience in fraud prevention, detection, and investigation

Strong written and verbal communication skills

Extreme attention to detail in all aspects of your work

Proven analytical and problem-solving skills, with the ability to create structure in ambiguous situations, investigate root causes, and propose effective solutions.