Atlantic Union Bank · 15 hours ago
Payment Operations Specialist II (Remote in VA, SC, NC, MD, PA, GA Only)
Richmond, VA
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Ability to work effectively with minimal supervision and be a team player and resource
Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements
Supports other ACH/Wire teammates
Understanding assigned process and procedures as it relates to the job task and provide recommendations for improvements in areas of opportunities
Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures and Nacha Operating Rules and Guidelines & Wire Network rules and regulations.
Obtain general knowledge of records retention schedule as to adhere to applicable federal laws and national industry standards
Ensure excellent service is provided to all internal partners and customers
Identifies and resolves issues within assigned function
Performs all other job duties as assigned
Provide high degree of professionalism and confidentiality in handling and having access to sensitive information
Takes accountability for entire process from receipt of work to resolution and closure
Ensures daily production goals or tasks are met and maintained with a high level of quality
Quarterly or on demand project participation as related to specific job duty tasks
Comply with dual control standards as required
Identify risk and escalate concerns through proper channels and provide recommendations of controls related to identified risks
Develop and maintain knowledge of bank products, services, including other lines of business and sales process of supported services
Ability to learn and adapt to continuous procedure changes and assist with annual updates.
Provide department support on evolving or transitioning of bank systems and functionality
Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries
Perform account or system maintenance as it relates to ACH Debit Block, Positive Pay and Automatic External Transfer or department related services
Ability to perform all tasks related to daily wire processing of domestic, international, USD and foreign currency wires
Assist with training other teammates
Comply with dual control standards.
Knowledgeable with generated OFAC and potential fraud alerts and understand how to handle them
Utilization of system tools and resources for remediation of any Fed GL reported outages
Understand and perform OTE transactions
Understanding and completion of monthly reporting such as originated returns rate monitoring, originator exposure limit monitoring across multiple platforms and verification of annual exposure limit reviews with risk mitigation recommendations
Qualification
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Required
High School diploma or equivalent required.
Minimum 2 years of banking, accounting or finance experience required with 1 year of ACH/Wire operations bank operations, payment processing, or other related experience required.
Moderate understanding of the ACH/Wire networks or financial industry experience.
General knowledge of Nacha Operating Rules and Guidelines, Wire Transfers, SWIFT Network and applicable Federal Regulations.
Ability to provide general guidance on Nacha rule related inquiries.
Understanding of Nacha formatted ACH files with the ability to recognize and provide advisement on correcting errors.
Knowledgeable of the Wire network process and flow of wire transfers.
Understanding of the Federal Regulations that govern the wire transfer network.
Ability to work effectively with minimal supervision and be a team player and resource.
Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements.
Supports other ACH/Wire teammates.
Understanding assigned process and procedures as it relates to the job task and provide recommendations for improvements in areas of opportunities.
Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures and Nacha Operating Rules and Guidelines & Wire Network rules and regulations.
Obtain general knowledge of records retention schedule as to adhere to applicable federal laws and national industry standards.
Ensure excellent service is provided to all internal partners and customers.
Identifies and resolves issues within assigned function.
Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.
Takes accountability for entire process from receipt of work to resolution and closure.
Ensures daily production goals or tasks are met and maintained with a high level of quality.
Comply with dual control standards as required.
Identify risk and escalate concerns through proper channels and provide recommendations of controls related to identified risks.
Develop and maintain knowledge of bank products, services, including other lines of business and sales process of supported services.
Ability to learn and adapt to continuous procedure changes and assist with annual updates.
Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries.
Ability to perform all tasks related to daily wire processing of domestic, international, USD and foreign currency wires.
Assist with training other teammates.
Knowledgeable with generated OFAC and potential fraud alerts and understand how to handle them.
Utilization of system tools and resources for remediation of any Fed GL reported outages.
Understand and perform OTE transactions.
Understanding and completion of monthly reporting such as originated returns rate monitoring, originator exposure limit monitoring across multiple platforms and verification of annual exposure limit reviews with risk mitigation recommendations.
Experience with MS Office Suite.
High level of accuracy and great attention to detail.
Excellent customer service skills.
Excellent oral and written communication skills.
Detail oriented and quality focused.
Flexible, able to adapt to change quickly.
Can productively handle multiple assignments or tasks and meet deadlines.
Ability to handle high risk and high volume of transactions.
Self-motivated and desire to learn industry rules and standards.
Understanding of the ACH/Wire network and transactional flow.
Preferred
Strong desire to advance their education of the ACH/Wire network.
Desire for obtaining the Accredited ACH Professional designation or advanced training in Wire related processing like SWIFT messaging.
Company
Atlantic Union Bank
Atlantic Union Bank is a financial company that provides wealth management, private banking, and advisory products and services.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$402.5M2024-10-21Post Ipo Equity· $402.5M
1993-10-08IPO· undefined
Leadership Team
Jule Kreyling
President and CEO
Jon Bridges
SVP, Mortgage Chief Operating Officer
Recent News
2024-10-22
2024-10-21
Company data provided by crunchbase
