Mercury Insurance · 19 hours ago

Payment Specialist - Work from Home

Brea, CA

Full-time

Remote

Entry Level

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Responsibilities

Monitors installment plans and collection of monies due from subrogated auto, property damage and medical payments claims. Records payments received and credits appropriate accounts on manual and computerized systems. Maintains accurate balance of payments. Maintains reports.

Contacts debtors through telephone and written communication in order to encourage payment on assigned accounts. Analyzes and determines reasons for nonpayment and negotiates repayment plans with debtors. May recommend deferral of payment in hardship situations. Recommends legal action or other means of collection to ensure recovery of debt. Prepares pertinent file information for transfer to outside collection agencies or legal organizations (i.e. DMV, MVR, police report, photo history, etc.).

Maintains and updates files on diary system in order to ensure an accurate record of reimbursements and compliance with established Company procedures. Responds to calls from insureds, claimants, attorneys, etc. regarding the status of the file.

May issue payments for supplemental material damage, rental car charges, etc. as necessary. Sets reserves based on actual supplemental billing. Reviews uninsured motorist recovery files and prepare for assignment to outside vendors.

Qualification

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Payment CollectionDebt RecoveryFile ManagementReport MaintenanceAnalyzing Nonpayment Reasons