200+ applicants
Instacart · 5 days ago
Payments Fraud Manager
United States
Full-time
Remote
Senior Level
$130K/yr - $144K/yr
6+ years exp
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Responsibilities
Leadership and Strategy: Lead our Fraud Operations team, playing a pivotal role in defining and executing fraud management strategies across the platform, addressing areas such as Customer Fraud & Payments including chargebacks, promo abuses, and coupon fraud.
Analytical Expertise: Develop a profound understanding of the interactions between different business units and provide solutions with your expertise in Fraud & Payments across multiple vectors.
Communication and Insights: Consistently deliver important findings and strategic guidance to all levels of stakeholders, including senior management, to inform and enhance decision-making processes.
Metrics and Reporting: Oversee critical fraud metrics and create analytical dashboards with automated reporting systems. Engage with Product, Engineering, Finance, and Accounting to provide actionable insights across the organization.
Cross-Functional Collaboration: Drive key initiatives alongside Product, Engineering, Finance, Design, and Operations departments to foster continuous improvement in business procedures and customer experience.
Team Development: Manage and mentor a team of 5, fostering an environment of growth and development within the team.
Qualification
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Required
Experience: 6-8+ years in Fraud management within the e-commerce, marketplace, or on-demand sectors.
Technical Skills: Exceptional ability in data analysis, proficient in SQL, and accustomed to synthesizing data to identify trends and solutions.
Leadership: Demonstrated success in leading projects and initiatives in dynamic environments, with proven experience in team building and nurturing talent.
Communication: Excellent verbal and written skills, capable of crafting and presenting compelling narratives tailored to various audiences.
Strategic Mindset: Forward-thinking with a strategic approach and a high level of accountability.
Collaborative Spirit: Strong ability to work cross-functionally and influence policies, products, and operations through data-driven insights.
Industry Knowledge: Deep familiarity with chargeback processes, fraud-prevention platforms, and systems relevant to e-commerce and Card Not Present (CNP) transactions.
Preferred
Prior roles in Fraud or Risk management.
Proficiency in advanced reporting tools like R Shiny, Dash, or Bokeh.
Advanced degree in statistics or a relevant quantitative field.
Experience with payment processing, authentication, anti-fraud systems, tools, or vendors.
Benefits
New hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1,001-5,000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (82)
2022 (148)
2021 (232)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO· nasdaq:CART
2021-11-01Series Unknown· $232M
2021-09-05Secondary Market· Undisclosed
Leadership Team
Fidji Simo
CEO and Chair of the Board of Directors
Brandon Leonardo
Co-founder
Recent News
2024-06-05
Computer World New Zealand
2024-06-03
Company data provided by crunchbase
