ProfitSolv ยท 7 hours ago
Payments Success Specialist - Remote
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Responsibilities
Serve as the first point of contact for client inquiries related to our Payment Processing Solution. Providing timely and accurate technical support via phone and email.
Serve as the primary contact for clients during the activation and onboarding of our Payment Processing Solution.
Guide clients through the setup process, including configuration and integration of the payment processing system.
Provide step-by-step assistance to clients to ensure they can successfully use our payment processing features.
Address client inquiries related to account setup, transaction processing, and system functionality.
Troubleshoot and resolve any technical issues or challenges clients may face during activation.
Address client questions regarding transaction processing, payment gateways, and related matters.
Deliver exceptional customer service by effectively communicating solutions and providing a positive support experience.
Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly.
Identify recurring client issues and provide insights to the product and development teams for continuous improvement.
Proactively identify opportunities for process improvement and share insights with internal teams.
Contribute to maintaining a comprehensive knowledge base for clients' self-help needs.
Stay updated on our Payment Processing Solution's features, updates, and enhancements.
Qualification
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Required
Familiarity with payment processing concepts and procedures.
Excellent communication skills, both written and verbal, with a customer-centric approach.
Strong problem-solving skills and ability to troubleshoot technical issues effectively.
Technical aptitude and the ability to explain complex concepts clearly and simply.
Proficiency in using customer support tools, CRM systems and Microsoft Office.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Patient, empathetic, and proactive attitude when assisting clients.
Ability to understand and explain technical concepts to non-technical clients.
A collaborative mindset and is a team player.
Strong attention to detail and problem-solving skills.
Preferred
3 years of experience in customer support, technical support, or onboarding roles, preferred.
Benefits
401K match
Paid Time Off
Health, dental, and vision HSA and FSA policies
Performance-based merits
Remote Work
Company
ProfitSolv
ProfitSolv reflects long-term investment thesis that embedding payment solutions.
Funding
Current Stage
Growth StageTotal Funding
unknown2020-09-24Acquired
Recent News
2023-08-11
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2023-08-11
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