NEOGOV · 1 day ago
Payroll Implementation Consultant
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Learn, understand and execute NEOGOV’s Implementation & Configuration practices.
Become an SME of NEOGOV Payroll module.
Gather business requirements and build consensus around business processes and design while maintaining a best practice approach.
Configure the NEOGOV solutions, demonstrate the configurations through building prototype systems, testing and best practices guidance.
Partner with internal and external partners to ensure cross-functional needs are met; develop and convey a clear understanding of the unique needs to various audiences.
Identify and implement system improvement and process improvement opportunities in NEOGOV HRIS suite (HR, Payroll, Time/Attendance).
Maintain and monitor project plans, issues logs, status reports, and other project risk factors.
Execute daily operations for assigned implementations, including project plans, schedules, time tracking, case and phone routing, health check delivery, etc.
Execute support, deployments (implementations) and best practice coaching for small-mid size customers.
Track support level and customer satisfaction metrics; Ensure the support SLA's are being achieved and exceeded; Identify opportunities to improve metrics and team efficiencies.
Conduct quality & product usage checks to ensure customer & product satisfaction expectations are being satisfied for customers and that a high level of service is being delivered.
Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives.
Participating in annual training, NEOGOV’s Annual Conference, industry events, and face-to-face customer meetings (Travel - 10%)
Qualification
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Required
2+ years of experience supporting clients and their payroll process, taxes, year end
Proficient understanding of payroll, payroll concepts and standard payroll processes
General understanding of Multi-state reciprocity
Previous consulting or implementation experience in a technical and/or HR space
Ability to perform well in a 100% remote/virtual workspace
Experience with business analysis and requirements gathering
Able to set expectations and communicate goals and objectives with customers and teammates
Able to communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc.
Able to navigate and/or learn technology quickly through instruction and self-training
Able to identify, understand and escalate issues efficiently and appropriately
Able to work well within tight deadlines
Strong multi-tasker with time management skills and excellent written and verbal communication skills
Preferred
Certified Payroll Specialist (CPS) or Certified Payroll Professional (CPP)
Working knowledge of the public sector
Benefits
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Remote working opportunities
Inclusive and diverse work environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Warburg Pincus
2021-06-02Private Equity
2016-10-18Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Company data provided by crunchbase
