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Company

Wrapbook · 1 day ago

Payroll Operations Manager

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $174K/yr

5+ years exp

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Software Development

Growth Opportunities

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Responsibilities

Lead the Union Operations team, ensuring excellence in daily operations, with a focus on consistently achieving or exceeding core KPIs for union remittance and other key activities

Manage a remote team of payroll specialists who utilize a ticketing system to address and fulfill customer payroll needs and expectations, fostering responsiveness and customer satisfaction

Build and nurture a cohesive, high-performing payroll operations team where members feel valued, supported, and receive effective training to meet the highest standards

Set and maintain clear expectations for quality, accuracy, and compliance, ensuring all team members meet or exceed these standards

Conduct performance management conversations to drive growth and development within the team

Collaborate with cross-functional leaders to enhance teamwork and foster a culture of continuous improvement, aligning efforts across teams for shared success

Oversee all hiring, termination, promotion, and performance-related decisions for the team

Partner closely with the product team to provide a prioritized list with details on what the team needs in order to work more efficiently, improve their day-to-day and support the anticipated growth

Determines the appropriate org structure and resourcing needed to be successful

Key decision maker for payroll operational matters

Participate with other leaders to establish strategic plans and objectives to better organize and grow the organization

Partner cross-functionally to drive initiatives that help the broader team win

Provides recommendations for new processes, tools, roles and responsibilities to ensure the group is organized to optimize productivity

Ensures team documentation is up to date and the entire team is cross-trained. Creates and executes on cross-training strategies

Onboard new team members effectively so they are knowledgeable and confident to be impactful in a short period of time

Working cross-functionally to ensure the team has the resources, tools and support necessary to be successful

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Payroll OperationsUnion ExperiencePeople ManagementProcess ImplementationPerformance ManagementCanadian Payroll ProcessingCoaching

Required

At least 5 years experience in payroll operations

Union Experience required

Experience people manager with at least 3 years of direct management experience

Proactive, self-starter that will drive the team’s day to day; optimize productivity

Drives all management responsibilities including coaching, goal setting, performance management, hiring, terminations

Demonstrated success escalating appropriately, providing recommendations, driving to resolution

Demonstrated success in implementing processes and efficiencies that best service our customers

Excellent communication skills with ability to communicate cross-functionally and across all levels

Ability to work independently in a fast-paced, startup environment

Experience executing remittances or processing payroll. If you have not performed these functions, you have managed a team responsible for remittances and processing payroll