OneSource Virtual · 3 hours ago
Payroll Tax Case Administrator
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Setup and index tax ticket and notices in OSV Support and Salesforce accurately and timely
Perform daily audits of ticket and notice data, within a 98% accuracy
Meet established daily ticket and notice quotas
Manage unassigned aged tickets under a 24-hour timeframe
Locate account information for clients, using the TaxEx system
Process Critical and Blocker tickets within 2 hours of receipt
Assist with special projects as needed
Qualification
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Required
High School graduate, GED or equivalent; higher education preferred
1-2 years of customer service or call center experience. Ideally routing tasks and handling product/service use questions.
Strong analytical and research skills
Experience in Microsoft Word and Proficiency in Excel
Willingness to work split shifts, evenings, weekends and holidays
Preferred
Associates Degree or higher preferred
Knowledge of payroll taxes a plus
Experience with Zendesk and / or Salesforce programs preferred
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2022-11-01Acquired· by Cognizant
2015-06-19Series B· $150M
2014-04-01Series Unknown· Undisclosed
Leadership Team
Trey Campbell
Chief Executive Officer and Board Member
Brian Williams
Executive Chairman & Co-Founder
Recent News
Company data provided by crunchbase
