Rightway · 20 hours ago

PBM Client Success Associate

Dallas, TX

Full-time

Remote

Entry, Mid Level

$60K/yr - $80K/yr

3+ years exp

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Responsibilities

Issue Tracking and Resolution – Engaging internal departments/tools and client resources, such as submitting data analytic tickets, pulling, and manipulating prebuilt reporting dashboards, to work on outstanding issues from start to resolution while providing routine updates to the client.

Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcomes.

Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.

Work within Deadlines and Client Guarantees – Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Certified Pharmacy TechnicianPBM Account ManagementPBM knowledgeHealthcare experienceExcelMicrosoft Office

Required

Excellent communication skills are required to ensure we understand our client's needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.

Excellent organizational and time management skills.

Excellent verbal and written communication skills.

Ability to analyze, interpret and develop solutions effectively.

Ability to work independently within a fast-paced environment with quick turnarounds.

Preferred

Bachelor's degree preferred; active Certified Pharmacy Technician (CPhT) preferred.

Minimum 3 years of PBM Account Management experience preferred; or any combination of education and experience which would provide an equivalent background.

Experience and knowledge in the PBM and/or healthcare field preferred.

Working knowledge of Excel and other Microsoft Office applications is preferred.