160 applicants

Company

MD Anderson Cancer Center · 3 hours ago

PBS Associate - Customer Service

Houston, TX

Full-time

Remote

Mid Level

$45K/yr - $68K/yr

3+ years exp

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Responsibilities

Manages a high volume of inquiries in EPIC and resolves concerns within 24-48 hours.

Utilizes critical thinking skills not only to make judgements on accounts but also to ensure that patients concerns are addressed fully.

Address correspondence and My Chart requests and follow up with patients within 24-48 hours

Load/ Link insurance information

Review accounts for possible refund due and communicates any refund request to the Credit Resolution Team.

Compiles the refund request packages for approval and processing

Always Adheres to the ABC's of customer service by adhering to the greetings established for the department.

Follows up on aged balances identified during each encounter with patients and work towards immediate resolution.

Must have excellent written and oral communication skills

Advises patients of all aged balances and attempt to collect.

Maintain all assigned work queues by not lagging beyond 30 days with no follow up activity documented.

Achieves the annual collection goals established by the department.

Work independently and deal effectively with stress

Notifies management timely on accounts that indicates delinquency according to the payment plan contract. Must maintain valid credit card information.

Prevent PHI/HIPAA violations.

Ability to access resources available to accurately make decisions.

Manage estate and bankruptcy processes for referral to the Office of General Counsel, in addition to referral and review of accounts in bad debt

Meets the daily production standard established for the department.

Must maintain at least achieves on the quarterly report card.

Promptly escalate any issues with the Patient Business Services Customer Service Supervisor or seek assistance as appropriate from Patient Advocacy for cases involving complaints regarding services received.

Completely and accurately document conversations and communication with payors, third party vendors, patients, and any other representative in and outside of the institution

Conducts all Customer Service activities in a courteous and professional manner and maintains a positive working relationship with patients, physicians, payors, third party vendors and any other identified business partners

Seeks to improve job performance and personal growth by participating in available and required educational, training and mentoring opportunities

Perform all other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

EPICBillingInsurance follow-upCollectionsCall center experienceEmpatheticPatienceFlexibleMulti-task skillsActive listenerFriendly person

Required

High school diploma.

Three years of experience in billing, insurance follow-up, or collections in a medical or hospital business office setting.

Must have excellent written and oral communication skills.

Must maintain valid credit card information.

Must pass pre-employment skills test as required and administered by Human Resources.

Preferred

Experience in a Healthcare environment involving customer service, billing, hospital collections, experience with payors, call center experience, Epic experience.

People person.

Detail oriented (documentation).

Computer savvy.

Empathetic.

Patience.

Flexible.

Positive attitude.

Multi-task skills.

Active listener.

Friendly person.