Inizio · 11 hours ago
People Coordinator
Philadelphia, Pennsylvania
Full-time
Remote
Entry Level
$65K/yr - $65K/yr
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Responsibilities
Provide first-line support and guidance on areas of the employee lifecycle on people policy, processes and payroll, providing a ‘once and done’ resolution to queries, escalating where appropriate.
Responses to queries are acted upon and resolved in a timely manner, in accordance with the Service Level Agreement.
Legal and statutory compliance is met and in accordance with policy and procedures.
Case management system is updated to accurately reflect advice and support provided.
Reference relevant knowledge base articles and other policy materials to ensure responses are accurate and in accordance with the business.
Assist with administrative and transactional queries which support the employee life cycle from employee change requests through to off-boarding and exit, ensuring high quality, consistent levels of service.
Accurate and timely documentation and processing. Meeting Payroll processing deadlines.
Ensuring legal compliance when processing transactions.
Case management system is updated to accurately reflect transactional processing activity. Signposting and coaching employees to maximise employee self-serve using Workday.
Effective utilisation and optimisation of Workday, including data accuracy, data cleansing, providing reports whilst utilising reporting to monitor task completion whilst actively coaching or redirecting employees or managers.
Performance measured through data accuracy.
Compliance with policies and procedures.
Managers are confident to complete tasks without HR intervention following coaching and direction.
Record and maintain accurate employee personal files
Correct filing and categorisation of employee documentation in accordance with document naming conventions.
Compliance with document auditing process.
Support the maintenance of knowledge base articles in accordance with any required changes to ensure it continues to reflect our brand and EVP.
Regular review of knowledge base content and feedback.
Continuously reviews and update articles to ensure accuracy and compliance.
Actively contribute to the continuous improvement of processes, systems, procedures, and change activities.
Proactive contribution and feedback on challenges and opportunities for improvement of processes, systems and behaviours.
Participates and takes an active role in projects to support the ongoing improvement of the service.
Respond flexibly and work with colleagues in response to any necessary changes in work priorities and undertake other duties when required.
Performance measured through feedback from team colleagues.
Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures, and statutory requirements.
Employee e-files are secure, passwords applied and maintained.
No data breaches.
Qualification
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Required
Methodical and organized with the ability to meet deadlines and prioritise a busy and varied workload.
Attention to detail, responsive, with a customer service-minded approach, is a must.
Excellent interpersonal communication skills with an ability to develop strong, positive relationships.
Ability to work flexibly, organise and prioritise workloads to meet business requirements.
Proactively identifies customer needs and take responsibility to resolve customer complaints.
Ability to adapt quickly to changing priorities.
Ability to work across all levels of the organization.
An enthusiastic individual who is keen to learn.
Good IT competence (Microsoft Office including Outlook, Excel, PowerPoint and SharePoint).
Resilience and tenacity to see things through to conclusion.
Initiative and drive to continuously identify ‘better ways’ of working to improve efficiency.
Benefits
Flexible benefits
Personal support
Tailored learning and development opportunities
Company
Inizio
Inizio is a strategic partner firm that offers medical, marketing, advisory, and engagement services for the health and life sciences.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Taaffe
CEO
Recent News
2024-03-28
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2024-01-12
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