CivicPlus · 18 hours ago
People Operations Specialist
United States
Full-time
Remote
Entry Level
$54K/yr - $76K/yr
1+ years exp
Maximize your interview chancesGovTechInformation Services
No H1B
Insider Connection @CivicPlus
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Partner closely with the People Operations and partnering People Teams to document and execute HR operational processes and services with a focus on employee experience and data integrity.
Provide operational support to both benefits and payroll teams by being a resource to employees, providing guidance and support in addressing both benefits- and payroll-related inquiries, and supporting various related projects.
Assists in managing and creating support models for the HR ticketing inbox (Zendesk) and acts as the first point of contact for employee inquiries and employment verification requests. Escalate issues to other members of the People team appropriately.
Ability to answer first level benefit and payroll questions from employees.
Provide first level support to other members of the Operations team, including but not limited to benefits, payroll, and compensation.
Complete regular audits including Workers Compensation, payroll reports, and BLS reporting.
Oversee and execute the onboarding and offboarding processes for all employees by: Supporting new hire orientation, Completing I-9 verification/reverification, and international paperwork, Process employee changes including document generation, notifications, and HR systems updates.
Verify payroll data for completeness and adherence to company process.
Assist with tax code fallouts by registering tax codes and maintaining the tax code process in HRIS.
Support monthly benefit reconciliations with the Finance & Benefits teams.
Complete payroll reporting as needed (monthly, quarterly, annually, ad hoc) and ensure compliance across local, state, and federal regulations.
Champion collaborative cross-functional relationships with Talent Acquisition, HRBP team, Payroll, Benefits, and hiring managers.
Update HR Operations-owned Internal Knowledge Base articles as needed.
Identify process improvement efforts, leveraging HR systems to automate and eliminate manual work where possible.
Assist the team in executing engagement, employee recognition, and wellness programs as needed.
Support the company with merger & acquisition work as needed.
Assist with the 401k audit and true-up process.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
1-3 years of experience working on an HR, People Operations, or Payroll team.
Ability to answer first level benefit and payroll questions from employees.
Provide first level support to other members of the Operations team, including but not limited to benefits, payroll, and compensation.
Complete regular audits including Workers Compensation, payroll reports, and BLS reporting.
Oversee and execute the onboarding and offboarding processes for all employees.
Support new hire orientation.
Complete I-9 verification/reverification, and international paperwork.
Process employee changes including document generation, notifications, and HR systems updates.
Verify payroll data for completeness and adherence to company process.
Assist with tax code fallouts by registering tax codes and maintaining the tax code process in HRIS.
Support monthly benefit reconciliations with the Finance & Benefits teams.
Complete payroll reporting as needed (monthly, quarterly, annually, ad hoc) and ensure compliance across local, state, and federal regulations.
Champion collaborative cross-functional relationships with Talent Acquisition, HRBP team, Payroll, Benefits, and hiring managers.
Update HR Operations-owned Internal Knowledge Base articles as needed.
Identify process improvement efforts, leveraging HR systems to automate and eliminate manual work where possible.
Assist the team in executing engagement, employee recognition, and wellness programs as needed.
Assist with the 401k audit and true-up process.
Problem Solving: Identifies simple problems and proposes basic solutions, seeks guidance to understand problem-solving processes.
Process Improvement & Operational Excellence: Identifies areas for small, incremental improvements in daily tasks and seeks guidance on implementation.
Understands basic operational procedures, follows guidelines to maintain operational standards, and identifies obvious inefficiencies.
Detail-oriented with outstanding verbal and written communication skills.
An eye for scalable solutions - you are always exploring new systems solutions in pursuit of increased efficiency and effectiveness for long term solutions.
Ability to develop and maintain reliable process documentation.
Strong organizational skills and an ability to prioritize effectively -- you can easily handle multiple tasks at the same time.
Maintain discretion and confidentiality and can recognize what needs to be escalated.
Preferred
Bachelor’s degree in HR, business, or management related field preferred or equivalent experience.
Experience in a fast-paced environment and ability to adapt to change easily.
Purpose-driven, ambitious, and a positive attitude with a passion to learn.
Ability to work independently but is also a team player who can jump in and support the team on a variety of topics and tasks.
Experience with HRIS, Slack, Zendesk, and Microsoft Suite preferred.
Benefits
Comprehensive health insurance
Dental insurance
Vision insurance
Flexable Time Off
401(k) plan
And more.
Company
CivicPlus
CivicPlus is a software platform that offers government website design solutions for municipalities, local government, and much more.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.35MKey Investors
Kansas Department of Commerce
2023-06-20Grant· $0.35M
2021-05-13Acquired
Leadership Team
Ward Morgan
Co-Founder, Co-Owner & CEO
Eric Grant
Vice President and General Manager
Recent News
2024-11-07
2024-06-05
2024-06-05
Company data provided by crunchbase
