PXP · 3 days ago

Performance & Reporting Data Manager

New York, NY

Full-time

Hybrid

Mid, Senior Level

$74K/yr - $124K/yr

5+ years exp

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Hiring Manager

Jill Reformado

Insider Connection @PXP

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Responsibilities

Define and align KPIs, SLAs, and performance measures with the Client and Publicis teams.

Risk assessment and overall regional ownership of the business insights and reporting function.

Dealing with the broad spectrum of internal and client teams to track data points for measuring and reporting on KPIs and SLAs.

Reporting and communication of compliance, governance, KPI, and SLA matters within agreed time frames and format.

Interpretation and analysis of agreed metrics to ensure KPIs and SLAs are being met.

Manage situations or conflicts that may arise during work delivery.

Work creatively and collaboratively to problem solve.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Marketing TechnologyIT SpaceMicrosoft PowerBIVeeva Commercial CloudHealthcare OperationsPerformance ManagementCompliance ManagementKPIsSLAsRisk ManagementGovernance PracticesRegulatory AdherenceQuality Management Systems

Required

Four-year degree (Computer Science/ Healthcare management/ Business Administration or related discipline) or equivalent work experience required.

5+ years of work experience within the marketing technology or IT space

3+ years’ experience with Microsoft PowerBI, setting up comprehensive dashboards from multiple data sets.

Experience with Veeva Commercial Cloud suite projects (CLM, Approved Email, and Engage for Meetings in particular, others are a huge plus) to effectively support and coordinate activities on the healthcare account.

Experience in healthcare operations, performance management, or a similar role is usually necessary- includes experience in managing compliance, KPIs, SLAs, and risk management in a healthcare setting.

Demonstrated knowledge and experience in implementing good governance practices, ensuring compliance, and promoting regulatory adherence is essential. This includes familiarity with relevant quality management systems and standards.