Cloud Range · 19 hours ago

Performance Portal Manager

United States

Full-time

Remote

Mid Level

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Responsibilities

Map all labs to the NICE 1.0 Work Role Framework

Perform Quality Control for course content to ensure accessibility and proper functioning.

Manage the client portal users, roles, licenses, and courses.

Train new Company Managers on the Portal.

Manage help desk tickets related to the portal, to include troubleshooting, resolution, and communicating to the client.

Create training content, including video and text, for the customer utilization of the LMS.

Act as a stakeholder for Performance Portal development, helping determine new features and communicating needs to developers.

Qualification

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Moodle LMSNIST NICE FrameworkCustomer-facing rolesCybersecurity understandingProject management

Required

Proven experience in the administration of the Moodle Learning Management System (IOMAD experience a plus).

An intermediate experience or higher with the NIST NICE Framework.

Experience in customer-facing roles.

Strong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds.

Experience with project management.

High attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture insights and communicate to developers.