Be an early applicantLess than 25 applicants
Shellpoint Mortgage Servicing · 3 days ago
Performing Loan Consultant I
Tempe, AZ
Full-time
Onsite
Entry Level
1+ years exp
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Hiring Manager
Ana Moreno
Insider Connection @Shellpoint Mortgage Servicing
Responsibilities
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
Develop workable payment solutions that satisfy both our clients/investors and our company.
Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
Process homeowners’ mortgage payments.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
Achieve company performance goals.
Take part in continuous training in company policies/procedures and industry regulations.
Consistently represent the company in a positive and professional manner.
Performs related duties as assigned by supervisor.
Qualification
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Required
High-school diploma (or equivalent) required.
Over 1 year of collections experience (preferred, but not required).
English fluency.
Outstanding negotiation and telephone communication skills.
Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
The ability to maintain professional conduct with people of any mood or personality type.
Excellent reasoning and research skills; the ability to see the \
big picture\
and manage the details.
The ability to safeguard confidential customer and company information.
A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
The ability to follow instructions but work with minimal direct supervision.
Excellent keyboard skills.
Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
Preferred
College degree preferred.
Spanish or bilingual is a plus.
Sales experience a plus.
Benefits
Medical (including Health Savings Account & Flexible Savings Account)
Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match!
Employee Assistance Plan
Performance-based Incentives
Pet Insurance
Advancement Opportunities
15 Paid Time Off (PTO) days and 18 after 1st anniversary!
9 Paid Holidays
Employee Engagement Activities
Company
Shellpoint Mortgage Servicing
Shellpoint Mortgage Servicing is a financial services company offering mortgage loan services in Greenville, SC.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Keaton
Chief Servicing Officer
Recent News
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