109 applicants
City of Boulder, CO · 2 days ago
Permits Coordinator (Customer Service)
Boulder, CO
Full-time
Onsite
Entry Level
$22/hr - $32/hr
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Insider Connection @City of Boulder, CO
Responsibilities
Triage customer questions and needs, utilize available resources, and demonstrate basic knowledge of operations and services provided.
Assist citizens with inquiries, route calls appropriately, and collaborate with the Service Operations team.
Sort and distribute mail, process checks, respond to contractor inquiries, and update permit cases.
Create a welcoming environment at the front desk, resolve customer issues, and maintain office equipment.
Perform administrative tasks, prepare information summaries, maintain records, and ensure safety regulations are followed.
Monitor departmental goals, act as a contact for other departments, prepare reports, and maintain knowledge of systems and technologies.
Resolve customer issues related to the EnerGov Customer Self-Service portal, assist with permits, and support inspection processes.
Ensure Microsoft Bookings software efficiency, triage appointment requests, and serve as a subject matter expert.
Analyze data, support inspection processes, respond to customer calls, and collaborate with inspectors.
Develop self-help tools, identify training opportunities, ensure prompt ticket responses, and compile information.
Qualification
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Required
Ability to work with confidential information.
Ability to demonstrate good organizational and math skills.
Ability to develop and maintain accurate filing systems.
Ability to work independently with minimal supervision, prioritize and resolve problems, and complete tasks while working under pressure in a fast-paced environment.
Ability to accurately type at 50-60 wpm.
Knowledge of and demonstrated ability to work in an office, meet deadlines, and work individually or on a team.
Knowledge of and ability, interest, and desire to communicate courteously and effectively with the public and city staff and to provide excellent customer service in person and over the telephone; must be courteous, patient, and personable when working with the public.
Knowledge of and skilled in data entry, proofreading and editing, including excellent grammar, punctuation, and spelling skills
Knowledge of and experienced with Microsoft Office products.
Knowledge of and experience with database and spreadsheet software.
Have and maintain acceptable background information, including criminal conviction history.
Associate’s degree; or equivalent of 4 years of experience may substitute for the education requirement only.
Three years of progressively responsible administrative office experience.
Preferred
Ability to communicate fluently in English and Spanish
Ability to demonstrate previous government experience.
Knowledge of and experience with municipal government building permitting functions, codes, and processes.
Knowledge of and experience using Adobe products, Microsoft Bookings, and Tyler Technology products.
Company
City of Boulder, CO
OUR INTRODUCTION Family Doctors of Boulder City is a full-service, state-of-the-art Family Practice medical office founded in 1980. Warren L.
Founded in 1980
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
