Chewy · 1 day ago
Petabyte Customer Support Specialist
Dallas, TX
Full-time
Remote
Entry Level
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Responsibilities
Provide proficient support for users
Qualification
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Required
Experience as a Veterinary technician or Veterinary Assistant is required
A willingness to learn new tools and technology.
Able to act as triage to determine if issues reported are system bugs or standard functionality.
Strong partnership skills, specifically with the product team to log issues and partner to find the appropriate resolution.
Ability to multi-task supporting multiple team member chats at a time.
Willingness to help and provide empathy to users.
Proficient in typing, grammar, and well-versed communication skills.
Timeliness responses to ensure clients are always 'Wowed' with their experience
Exceptional knowledge of Microsoft Office
The ability to learn new computer software in a timely manner with new features being added weekly
Preferred
Experience in virtual customer service and/or SaaS
Experience with launching innovative technologies and services to veterinary clinics or medical practices.
Strong understanding of the overall pet care industry and current trends
In-depth experience and understanding of the veterinary profession in the US.
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
Founded in 2011
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
G
Gad Alon
VP, Marketing Science - Product, Data & Analytics, Growth, Measurement
Michael Hyman
Vice President
Recent News
The Motley Fool
2024-12-09
2024-12-09
Company data provided by crunchbase
