200+ applicants

Company

Original Job Post

Cencora · 2 days ago

Pharmacy Data Services Analyst

United States

Full-time

Remote

Mid Level

$42K/yr - $59K/yr

3+ years exp

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Responsibilities

Facilitate Onboarding and Offboarding requests for new and existing customers by collaborating with cross-functional teams to meet customer needs.

Conduct PDS training for Sales, Customer Implementation, Account Managers & Customer Systems Support associates.

Collaborate with 3rd Party vendors to transition new customers from other wholesalers and onboard new software set ups as needed.

Interact with the EDI Department on EDI maps/parameters for accurate data transfer to customers and price file testing.

Validate Legal Documents on hand or that need to be collected (NDA, PDS Agreement or MPA) before providing services.

Coordinate new 3rd Party Vendor set ups with EDI and collaborate on enhancements to file formats with 3rd Party Software vendors.

Troubleshoot and resolve pricing discrepancies, billing issues, data integrity concerns, catalog failures, and ordering problems by liaising with internal and external teams.

Assist customers in downloading catalogs via SFTP or Secure Sites.

Manage monthly billing fees for customers and maintain lists of 3rd Party Vendor and Buying Group Fees.

Identify process improvement opportunities within PDS operations, maintaining SOPs accordingly.

Exhibit a strong customer focus by enhancing the overall customer experience through collaboration across departments.

Address conflicts effectively and escalate issues when necessary. Demonstrate excellent analytical, troubleshooting, time management, interpersonal, organizational, prioritization, written communication skills as well as attention to detail.

Foster teamwork, maintain a positive attitude, exhibit adaptability to change. Proficiency in computer operations using Microsoft Word, Excel, Access, PowerPoint is essential for effective system utilization.

Willingness to travel occasionally (less than 10% of the time).

Qualification

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Computer knowledgeMicrosoft WordExcelAccessOutlookDatabasesPowerPointCommunicationRelationship buildingOrganizationalInterpersonalAnalyticalLeadershipStaff developmentTeamworkSAPSalesforceProblem-SolvingAdaptability

Required

High school degree or equivalent combination of experience and education; normally requires a minimum of three (3) years experience working in a customer service environment; medical or pharmaceutical background preferred. Knowledge of pharmacy systems, a plus.

Working knowledge of computers necessary to operate effectively with company systems and programs; Microsoft Word, Excel, Access, Outlook, databases

Ability to communicate effectively, both orally and in writing

Good relationship building skills

Strong organizational skills; attention to detail

Strong interpersonal skills

Good analytical skills

Strong leadership and staff development skills

Ability to work well both independently as well as within a team orientated environment

Proficiency in computer operations using Microsoft Word, Excel, Access, PowerPoint is essential for effective system utilization