American Family Insurance · 3 hours ago
Physical Damage Manager (Remote)
AZ Phoenix
Full-time
Remote
Mid Level
$86K/yr - $142K/yr
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Responsibilities
Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
Supports and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresees issues that may require intervention. Develops and shares innovative and effective solutions for dealing with problems, situations and conflicts.
Complies with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
Establishes, communicates, and implements departmental plans, objectives, and strategies.
Participates as member of the management team.
Qualification
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Required
Provides leadership and management direction of a physical damage claim adjusting team.
Claim adjusting teams investigate and maintain physical damage casualty claims.
Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims.
Directs conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company.
Will specialize in physical damage and lead a team of desk adjusters.
You will supervise and oversee all physical damage needs, to include supervision of Appraisers, Independent Appraisal services and Direct Repair Program (DRP) Shops.
You will support your team through desk audits, hiring, and coaching while focused on employee engagement.
Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion.
Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
Leads with influence and expertise.
Actively contributes to division or department leadership team.
Communicates and supports organization mission, vision, values, policies, and practices.
Supports and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory.
Foresees issues that may require intervention.
Develops and shares innovative and effective solutions for dealing with problems, situations and conflicts.
Complies with Unfair Claims Practices Acts and ensures handling of claims in good faith.
Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics.
Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
Establishes, communicates, and implements departmental plans, objectives, and strategies.
Participates as member of the management team.
Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated effective leadership skills.
Demonstrated ability to work independently at a location removed from immediate supervision.
Solid knowledge of property casualty insurance/claim industry and regulatory environment.
Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
Demonstrated comprehensive knowledge of office and field claim handling processes.
Demonstrated thorough understanding policy language, coverages and underwriting intent.
Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.
Auto appraisal experience within the insurance industry is required.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing as required.
Up to 10% travel.
Catastrophe travel up to 75%.
Work that primarily involves sitting/standing.
Preferred
Estimating platform experience with Mitchell, Audatex, or CCCOne is preferred.
Leadership experience is preferred.
Ability to think critically and problem-solve.
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Company
American Family Insurance
For more than 90 years, American Family Insurance has built its reputation on sound principles.
Founded in 2013
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Katelyn Staley Johnson
Managing Director
Kyle Beatty
Managing Director
Recent News
2024-04-09
globallegalchronicle.com
2024-01-19
Company data provided by crunchbase
