Voya Financial · 1 day ago

Plan Manager-Corporate Bundled

United States-Remote

Full-time

Remote

Mid Level

$48K/yr - $80K/yr

3+ years exp

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Responsibilities

Serves as primary customer contact for specific sponsored plans

Resolves service and communication issues through direct contact with sponsors, other customers, and internal functional units (money in, money out, technical services)

Participates in relationship management with plan sponsors and customers

Collaborates with sales, record keeping and operations staff to ensure plan alignment

Contributes to product development and process improvement efforts

Directly resolves complex service and communications issues with customers

Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs

Supports plan management 800 number calls as assigned

Other duties as assigned

Qualification

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Financial Services ExperienceCustomer Service SkillsARPS CertificationBusiness Administration DegreeBusiness AcumenTeam Mentality