Worldpay · 3 hours ago

Platform Certification Engineer

United States

Full-time

Remote

Mid Level

$56K/yr - $91K/yr

3+ years exp

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Responsibilities

Intake, assess, diagnose, document, and resolve complex technical issues

Utilize analytical skills and experience to escalate, prioritize and address root cause and corrective action for recurring issues

Identify trends and patterns in troubleshooting and escalate to management, product, engineering, or sales as needed

Understands technical and functional concepts of Worldpay products including the interrelationships between products and technologies that support products

Mentor new members of the team on process, procedure, card brand mandates, and industry best practice

Engage in side-project work relevant to the DI team or needs of our partners (such as developing POSTMan libraries, generating test cases for internal use, or working with technology teams to adopt new products)

Qualification

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Technical SupportIntegrated PaymentsPOSTManSales ForceAgile Methodologies

Required

Bachelor’s degree in business, management information systems or computer science or the equivalent combination of education, training, or work experience.

Minimum 3 years’ experience in customer support or technical implementation roles, or combination of previous roles

Understands technical and functional concepts of Worldpay products including the interrelationships between products and technologies that support products.

Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally

Ability to understand complex business requirements and resolve complex technical issues

Provides technical support for the development and implementation of complex products/applications/solutions for both pre-production and production environments

Self-starter, possessing the enthusiasm and ability to function in a team environment

Outstanding communication, presentation, organization, and interpersonal skills

Exceptional ability to engage with customers in a consultative manner