CookUnity · 9 hours ago

Platform Creator Activation Specialist

United States

Full-time

Remote

Entry Level

$90K/yr - $90K/yr

1+ years exp

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Consumer ApplicationsFood and Beverage

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Responsibilities

Onboarding and Activation of New Creators

Facilitate the successful launch of new creator brands and products by creating customized onboarding materials, tracking timelines, and ensuring adherence to target launch dates.

Creator Support and Education

Provide guidance, resources, and front-line support across multiple channels (voice, email, chat, video) to help creators build thriving businesses on the platform.

Compliance and Documentation Management

Review, process, and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines.

Process Coordination and Collaboration

Collaborate with internal teams to align on requirements, policies, and workflows while monitoring and following up to ensure a seamless onboarding process.

Continuous Improvement and Reporting

Identify opportunities for process enhancement, contribute to service improvements, and support audits, reporting, and special projects to achieve performance goals.

Qualification

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OnboardingAccount activationGoogle SuiteProject management toolsData visualization platformsCulinary business knowledge

Required

1+ years of experience in onboarding or account activation for a culinary physical product business (preferred) or relevant post-secondary education or training in a culinary or foodservice management school

Ability to work remotely during U.S. EST hours, with a start time no later than 10:00 AM EST.

Experience managing multiple clients or accounts simultaneously.

Proven customer relations skills.

Excellent organizational and time management abilities.

Proficiency with Google Suite, project management tools, and data visualization platforms.

Capable of multitasking and thriving under pressure.

Professional demeanor in all communications with creators, internal teams, and stakeholders.

Experience in roles with administrative, operational, or supervisory responsibilities.