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Company

University of Michigan · 1 day ago

Platform Manager

Ann Arbor, MI

Full-time

Remote

Mid Level

$68K/yr - $73K/yr

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E-LearningEducation

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Serve as subject matter expert (SME) on platform design and functionality for software as a service platforms (SaaS) used for end-to-end delivery of our assessment products. Continually build and share organizational knowledge of the SaaS platforms and their capabilities.

Evaluate and detect opportunities to improve alignment of available functionality and use of SaaS platforms for assessment and operations functions.

Lead on implementation and change management for SaaS platforms for end-to-end delivery of our assessment products.

Lead on development of requirements as identified by functional area SMEs in the organization and coordinate and execute user acceptance testing (UAT).

Lead on platform performance management, which includes incident management, support ticket oversight, and metrics tracking.

Manage and develop vendor and internal user relationships.

Other contributions commensurate with level and experience as required (providing general administrative or other support).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS platformsBusiness operationsVendor managementOperational improvementProject managementMicrosoft Dynamics 365SalesforceUser acceptance testing (UAT)Multiple project management

Required

Bachelor’s degree in business operations or related field, or equivalent experience

Excellent oral and written communications skills

Excellent understanding of business operations and logistics

Advanced-level attention to detail and ability to manage competing demands

Proven ability to manage and implement new operational systems and processes

Strong interpersonal skills; ability to build positive professional relationships

Exceptional ability to learn and utilize business software and applications

Strong drive, motivation, and enthusiasm

Significant experience working in business operations

Experience supporting operational improvement initiatives

Experience working cross-departmentally

Experience working concurrently on multiple large projects with a high degree of accuracy, adhering to tight deadlines

Experience troubleshooting operational issues in enterprise-level software that supports business operations

Preferred

Foundational knowledge of Microsoft Dynamics 365, Salesforce, or other CRM

Familiarity with high-stakes assessments

Experience in project management

Company

University of Michigan

Glassdoor

4.3

The University of Michigan is a public research university that offers undergraduate, graduate, and professional degree programs.

Founded in 1817

Ann Arbor, Michigan, USA

10001+ employees

https://www.umich.edu

H1B Sponsorship

University of Michigan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (440)

2022 (552)

2021 (503)

2020 (458)