Trumid · 4 hours ago

Platform Support Engineer

United States

Full-time

Remote

Senior Level

$150K/yr - $190K/yr

7+ years exp

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Responsibilities

Ensuring Platform Health: Lead the strategic management and monitoring of multiple production and non-production environments, ensuring system reliability and uninterrupted productivity at scale.

Incident Management: Serve as the senior point of contact for complex incident resolution, implementing long-term solutions to minimize disruptions and enhance system resilience.

Client Support: Act as a technical advisor, collaborating with high-profile clients to diagnose and resolve sophisticated technical issues, thus elevating their experience with our platform.

Innovation and Optimization: Spearhead high-impact projects focused on innovation and optimization, leveraging cutting-edge technologies and coding expertise to enhance system performance and scalability.

Collaboration: Engage in cross-functional collaboration with technical teams and leadership, providing expert guidance on issue resolution and supporting strategic projects.

Alert Response: Oversee response protocols for system-generated alerts and escalations, conducting in-depth root cause analysis and implementing robust preventive measures.

Monitoring Enhancements: Lead the enhancement of monitoring capabilities through the development of custom scripts, and the deployment of tools like Terraform, Prometheus, and Python, with a focus on optimizing platform automation and efficiency.

Coding and Automation: Develop and optimize automation scripts to streamline processes, reduce manual intervention, and increase system reliability. Lead initiatives to enhance platform automation, ensuring best practices in code quality and maintainability.

On-Call Support: Provide leadership in an on-call rotation, with a proactive approach to routine night and weekend work, ensuring comprehensive system support (less than 5%).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Production/Application SupportClient Technical Trading SupportDevOpsAWSGCPLinuxIncident ManagementJenkinsKubernetesPostgreSQLPythonBashDataDogTerraformAnsibleTrading Platform EcosystemProject ManagementTechnical Documentation

Required

7+ years in Production/Application Support with a proven track record of managing complex systems.

Experience in Client Technical Trading Support, with a deep understanding of client needs and trading ecosystems.

Experience as a DevOps Engineer, demonstrating a strong aptitude for continuous learning and adopting new technologies.

Extensive experience with AWS, GCP, and Linux environments, including system architecture and optimization.

Advanced knowledge of Incident Management, Jenkins, Kubernetes, and PostgreSQL.

Proficient in scripting languages such as Python and Bash, with a strong focus on developing and optimizing automation scripts.

Experience with monitoring and automation tools like DataDog, Terraform, and Ansible.

Strong multitasking and project management abilities, with a proven capacity to lead multiple projects in a fast-paced environment.

Exceptional communication skills, capable of articulating complex technical concepts to a diverse audience, including end-users, developers, and senior business stakeholders.

Proficiency in creating and managing comprehensive technical documentation.

Demonstrated ability to work independently while also being a collaborative team player.

On-Call Support: Provide leadership in an on-call rotation, with a proactive approach to routine night and weekend work, ensuring comprehensive system support (less than 5%).