MBO Partners · 4 hours ago
PMO Program Specialist
United States
Full-time
Remote
Mid Level
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Responsibilities
Establish and build a professional rapport, follow up consistently and maintain on-going contact and communication with both the Engagement Manager and the IC Candidate throughout the IC evaluation process from initial request to successful onboarding
Manage all escalations through to resolution engaging the client, MBO PMO Manager and the MBO Account Director as needed
Provide IC/SOW program education
Create and manager SOWs
Monitor approvals by manager and service provider, create amendments for changes, track PO spend and monitor project end dates
Ensure timely submittal of time, expense and milestone payments, audit for accurate invoicing information and research and resolve supplier payment issues
Act as a integral team member of the IC/SOW program to ensure that a high level of service is always offered to customers, suppliers, and program stakeholders
Ensure that all key service delivery objectives are met by taking an active role in continuous improvement of service delivery processes and in maintaining and improving stakeholder experience
Proactively identify service delivery issues and coordinate timely resolution.
Maintain project and case records in the designated technology platforms
Proactively manage open cases and cycle time for the end-to-end process resulting in successful onboarding
Drive process refinement and identify opportunities for improvement
Produce standard and ad-hoc reports from technology platforms, as requested. Analyze and present report results.
Qualification
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Required
Demonstrated proficiency in developing professional relationships with clients and suppliers
Excellent verbal and written communication skills, effective active listening skills
Superior customer service skills
Ability to proactively identify problems and apply critical thinking to problem solve
Ability to prioritize and effectively handle multiple tasks with a high level of attention to detail
Team player, comfortable as a leader and contributor
Demonstrated proactive initiative and ability to self-motivate
Excellent time management skills
Demonstrated experience with MS Word, Excel, PowerPoint and other internet-based web tools
Bachelor's degree or equivalent work experience required
Preferred
Procurement, technical, or business-related experience preferred
Benefits
Excellent medical, dental, and vision plans designed to support healthy lifestyles
401(k) retirement plan
Flexible Time Off – take time when you need it
Bonus opportunities
Culture based on trust, feedback, communication, success and fun
Company
MBO Partners
MBO Partners has the industry’s only complete business operating system for independent workers.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Primus Capital
2017-05-24Series Unknown· Undisclosed
Leadership Team
Miles Everson
CEO
Fernando Cardenas
Chief Technology Officer
Recent News
Global Finance Magazine
2024-06-05
2024-03-31
Company data provided by crunchbase
