Fairway Independent Mortgage Corporation · 4 hours ago
Post Closing Intake Specialist
Carrollton, TX
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Directs the assignments for all internal and external suspense items across multiple lines of business. Will assign based on suspense source, type, and loan phase.
Communication of conditions received via multiple sources including but not limited to, email, reporting, and manual retrieval from investor websites and portals. Internal and external.
Monitors Intake shared mailbox, responsible for receiving all incoming post-closing related inquiries, notifications, and communications, providing a fast, accurate, and knowledgeable response. Will understand how to direct and escalate email traffic to multiple groups across the company based on the nature of the request.
Monitors the funded pipeline for delivered loans to investors but not suspended. Follows up with external partners (HFAs, servicers, investors, etc) to obtain updated review status and condition reports.
Provides reports as necessary to leadership and the network: investor review turn times, weekly pipeline reports, monthly purchase reports, and suspense reports.
Updates System of Record (Encompass and Purchase Clearing UI) with appropriate notes and dates.
Attend and participate in regular team meetings, training, and discussions.
Provides a top-tier level of customer service, responding via telephone, email, and instant message.
Special projects or research items as assigned.
Qualification
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Required
1+ years of related experience.
Basic knowledge and understanding of customer service and intrapersonal best practices.
Basic knowledge and understanding of developing specific and realistic goals and plans to prioritize, organize, track and accomplish work.
Basic knowledge and understanding of Excel (pivot tables, v lookups).
Demonstrated experience working in a fast paced and changing environment.
Demonstrated experience analyzing and interpreting data.
Demonstrated experience effectively managing relationships with internal and external partners.
Benefits
Medical and dental insurance
Life and Disability insurance
Matching 401k
Employee Stock Ownership Plan
Paid Time Off plus company-paid holidays
Employee discounts for wellness, pet insurance, auto and homeowner’s insurance, and MORE!
Company
Fairway Independent Mortgage Corporation
FIMC dedicated to finding the best rates for our customers, we also offer some of the fastest turn times in the industry.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Steven Jacobson
Chief Executive Officer
Linda Davidson
President of National Branch Optimization Operations
Recent News
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2024-11-15
2024-10-17
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